What is remote IT support?
Remote IT support is when you grant us access to your computer via a secure internet connection, allowing us to login and fix your problem. We make use of third-party software for this, which will need to be installed on your computer. Connections can only happen if you accept them on your side. Please follow the step-by-step instructions below:
Step 1
Download AnyDesk software
Step 2
Install it on your computer
Step 3
Send us your AnyDesk Address
The answer to those day-to-day setbacks
When the little things go wrong and obstruct your workflow, remote IT support can fix the problem within minutes.
Can't send or receive emails
Your email settings will be tested and reconfigured so that you can get back to work quickly
Can't connect to the printer
Communication with the printer will be re-established and your queued documents sent for printing
Your display has changed
Display settings and drivers will be renewed and your graphics will be optimised
Hardware stopped working
Whether it’s your keyboard, mouse, speakers, CD ROM, or USB port, we’ll diagnose and repair the problem
Can't access your files
File paths will be mapped and restored and/or your network settings will be corrected
An application won't open
The software application in question will be repaired or re-installed and once again be functional
You have no sound
Your device/s and accompanying sound drivers will be tested and re-installed with functional sound
Webcam not working
We’ll test your webcam hardware to determine that it’s operable and/or change or reset software settings
Is it safe to allow remote access to my computer?
You can watch what we do
AnyDesk remote access software allows you to watch what the technician is doing on your computer as he does it. It’s kinda cool and can be quite instructive. We also initiate a chat or phone call with you, so you can talk to the technician and they can explain what they’re doing, or answer your questions along the way.
We can only connect if you allow it
Each remote session requires login credentials and user acceptance. This means once the repair work is done and the remote connection is closed, we cannot connect to your computer again unless you allow it.
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